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Terms of Service

Last Updated : 2023.12.19

Article 1 (Purpose)

These Terms of Service ("Terms") set forth the rights, obligations, responsibilities, and other necessary matters between Dodlab Inc. ("Company") and members ("Members") in relation to the use of the services provided by the Company.

Article 2 (Definitions)

The key terms used in these Terms are defined as follows:

  1. "Service" refers to all services provided by the Company that Users can access through various devices, including PCs, TVs, and portable devices, regardless of the device type.
  2. "User" refers to a person who receives the Company's services under these Terms.
  3. "Member" refers to an individual who provides corporate or personal information, registers as a Member, continuously receives information from the Company, and can use the services offered by the Company.
  4. "ID" refers to a combination of characters or characters and numbers approved by the Company to identify the Member and enable service use.
  5. "Password" refers to a combination of characters (including special characters) and numbers set by the Member to confirm the Member's identity and protect their information.
  6. "Paid Service" refers to various services provided by the Company for a fee.
  7. "Payment" refers to the act of selecting a payment method and entering financial information to use the Company's Paid Services.

Article 3 (Matters Outside the Terms)

For matters not stipulated in these Terms, relevant laws, and regulations, or the Company's specific service terms, policies, and rules ("Detailed Guidelines") will apply. In case of a conflict between these Terms and the Detailed Guidelines, the Detailed Guidelines shall prevail.

Article 4 (Effectiveness and Amendment of Terms)

These Terms are publicly displayed on the Company's website. The Company may amend these Terms within the scope of laws such as the Consumer Protection Act in Electronic Commerce, the Act on the Regulation of Terms and Conditions, and the Information and Communications Network Act. In case of amendments, the Company will notify Users of the amended Terms, effective date, and reasons for the amendment at least 7 days prior to implementation (30 days in case of significant changes) through its website or electronic means (email, SMS, in-app notifications, etc.). The amended Terms will take effect as of the announced effective date.

Article 5 (Notifications to Users)

  1. Unless otherwise specified, the Company may notify Users via electronic means such as email, SMS, electronic notices, or push notifications.
  2. For notifications to all Users, the Company may post the notice on its website for at least 7 days in lieu of individual notifications. However, for matters that significantly affect a User’s transaction, individual notifications will be sent.
  3. If individual notifications are not possible due to incorrect or missing contact information provided by the User, the Company may consider the notice complete by posting on its website.

Article 6 (Conclusion of Service Agreement)

The service agreement is concluded in the following cases:

  1. When a User agrees to the Terms and applies for membership registration, and the Company approves the application.
  2. When a User uses a service without membership by completing payment for Paid Services.
  3. When a User accesses free services without membership but proceeds with additional steps, such as saving related data.

Article 7 (Approval of Membership Registration)

  1. The Company generally approves applications for service agreements.
  2. However, the Company may withhold or reject membership registration in the following cases:
    • a. If the applicant has previously lost membership under these Terms (except when re-registration is approved).
    • b. If the application is made using false or stolen identities.
    • c. If required information is missing or falsely entered.
    • d. If applicants under 14 years old, minors under 19, or legally incapacitated persons fail to obtain legal guardian consent.
    • e. If approval is not possible due to the User’s fault or a violation of the Company’s rules.

Article 8 (Changes to Member Information)

  1. Members may access and modify their personal information at any time through the personal information management page, except for essential details such as names and IDs.
  2. Members must notify the Company of any changes to their information.
  3. The Company is not responsible for any disadvantages caused by the Member's failure to update information.

Article 9 (Management and Protection of Member Information)

  1. Members are responsible for managing their IDs and Passwords and must not share them with third parties.
  2. The Company may restrict the use of IDs that may lead to misunderstandings or social unacceptability.
  3. Members must notify the Company immediately if they become aware of unauthorized use of their IDs or Passwords.
  4. The Company is not liable for any damages resulting from Members’ failure to notify the Company or follow its guidance.

Article 10 (Company Obligations)

  1. The Company shall make every effort to provide continuous and stable service.
  2. The Company may temporarily suspend services for system maintenance, replacement, or other reasons without prior notice.
  3. The Company will ensure that agreements, modifications, and cancellations are handled conveniently for Users.
  4. Essential business information will be transparently displayed on the Company’s website.

Article 11 (Privacy Protection)

  1. The Company complies with relevant privacy laws and strives to protect User information.
  2. The privacy policy explains how personal information is handled and protected.
  3. If no activity occurs for a year, personal information may be separated and stored securely until deletion is requested.
  4. External websites linked through the Company's website are not subject to this policy.

Article 12 (User Obligations)

  1. When applying for service use, Users must provide accurate information.
  2. Users cannot claim any rights for false or third-party information and are responsible for any damages caused to the Company.
  3. Users must comply with these Terms, the Company's regulations, and announcements.
  4. Users must immediately update their contact information (e.g., address, phone number, email) when changes occur.
  5. Users are responsible for managing their IDs and passwords.
  6. When selecting IDs, nicknames, or other service-related identifiers, Users must not engage in the following:
    • a. Impersonating the Company or creating confusion with similar names.
    • b. Using sexually explicit or obscene identifiers.
    • c. Infringing on third-party trademarks, copyrights, or other rights.
    • d. Defaming third parties or hindering their activities.
    • e. Using anti-social or illegal content in identifiers.

Article 13 (Provision of Services)

  1. The Company provides services 24/7 throughout the year unless there are unavoidable circumstances such as maintenance.
  2. Temporary service suspension may occur due to system maintenance or replacements.
  3. Specific service details can be found on individual service pages.
  4. The Company's services include:
    • a. Creation of eConsent, diaries, and other clinical trial document templates.
    • b. Provision of generated document formats for use.
    • c. Digital signature functionality within eConsent forms.
    • d. Monitoring and managing document status.

Article 14 (Restrictions on Service)

  1. The Company may limit or suspend service in cases of national emergencies, power outages, or force majeure.
  2. Free services may be discontinued or converted to Paid Services at the Company's discretion.
  3. The Company will inform Users of the reasons and duration of service restrictions without delay.
  4. For Paid Services converted from free offerings, the Company will notify Users and obtain consent before transitioning.

Article 15 (Service Termination and Membership Withdrawal)

  1. Users may terminate their service agreement by requesting membership withdrawal, except when restricted for reasons such as misuse prevention.
  2. The Company may terminate agreements with Users who violate these Terms, misuse services, or engage in unlawful or inappropriate activities.
  3. The Company will acknowledge receipt of termination requests and notify Users accordingly. Failure to provide valid contact details exempts the Company from this obligation.

Article 16 (Liability for Damages)

  1. Both the Company and Users may claim damages caused by the other party’s fault. However, the Company is not responsible for damages arising from free services.
  2. The Company is not liable for damages unless stipulated in its privacy policy or service-specific terms.

Article 17 (Disclaimer)

  1. The Company is not liable for service interruptions caused by force majeure.
  2. The Company is not responsible for disruptions due to User negligence.
  3. The Company does not guarantee the fulfillment of User expectations or financial outcomes from service use.
  4. The Company is not responsible for disputes among Users or between Users and third parties.

Article 18 (Paid Services and Payment)

  1. Users are required to pay for Paid Services.
  2. Payment methods include:
    • a. Bank transfers to designated accounts.
    • b. Prepaid cards, debit cards, credit cards, etc.
  3. The Company reserves the right to verify payment legitimacy and may cancel transactions if verification fails.
  4. Monthly payment limits may apply based on Company policies or payment processors.

Article 19 (Refunds)

  1. Refunds for cancellations due to User reasons are processed as follows:
    • a. One-time use or completed services are non-refundable.
    • b. For ongoing services, refunds are calculated based on unused days.
  2. Full refunds are provided under the following conditions:
    • Services not utilized after payment.
    • Service interruptions caused by the Company's fault.
    • Discrepancies between advertised and provided services.
  3. Refunds are made using the same payment method unless unavailable.
  4. Refunds are processed within three business days unless delayed by User actions.

Article 20 (Intellectual Property Rights)

  1. All intellectual property rights related to the Company's services belong to the Company.
  2. Users are granted limited usage rights and cannot transfer, sell, or pledge such rights.

Article 21 (Governing Law and Jurisdiction)

  1. Disputes arising from these Terms will be governed by the laws of South Korea.
  2. The competent court shall be the court with jurisdiction over the Company's principal office.